Terms & Conditions
1. Introduction
These Terms and Conditions govern the supply, installation, servicing, maintenance and monitoring of security systems and related services provided by Burgess Security Systems Ltd.
By accepting a quotation, instructing us to commence works, purchasing products or services from us, or using our website, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms, you should not use our services.
2. Company Information
Burgess Security Systems Ltd
Telephone: 0161 727 9819
Email: info@burgess-security.co.uk
Website: https://www.burgess-security.co.uk/
BSSL provides commercial and residential electronic security services throughout Manchester and the North West.
3. Services Provided
BSSL provides a range of security services including, but not limited to:
- Intruder alarm systems
- CCTV systems
- Access control systems
- Door entry and video entry systems
- Smoke cloak systems
- Security servicing and maintenance
- System upgrades and repairs
- Monitoring solutions
- Emergency call-out services
All services are subject to site survey, availability, technical suitability and written quotation.
4. Quotations and Orders
4.1 All quotations are valid for 30 days unless otherwise stated.
4.2 Quotations are based on the information available at the time of issue. Additional works, equipment or unforeseen site conditions may result in revised costs.
4.3 An order is considered accepted once:
- the customer accepts the quotation in writing;
- a deposit is paid; or
- BSSL commences work.
4.4 We reserve the right to refuse or cancel orders at our discretion.
5. Pricing and Payment
5.1 All prices are stated in GBP (£) and may be subject to VAT at the prevailing rate.
5.2 Payment terms will be detailed on the quotation or invoice.
5.3 Unless otherwise agreed in writing:
- Deposits are payable prior to commencement of works.
- Final balances are due immediately upon completion of installation.
- Maintenance agreements are payable annually in advance.
5.4 Late payments may incur:
- statutory interest;
- debt recovery costs; and/or
- suspension of maintenance or monitoring services.
5.5 Ownership of goods remains with BSSL until full payment has been received.
6. Installation Works
6.1 Installation dates are estimates only and may be affected by product availability, site access, weather conditions or other factors outside our control.
6.2 Customers must provide safe and reasonable access to the property during agreed working hours.
6.3 The customer is responsible for obtaining any required permissions, landlord approvals or planning consents.
6.4 Minor cosmetic damage may occur during installation works including drilling, cable routing and fixing of equipment. Whilst we take reasonable care, BSSL shall not be liable for unavoidable cosmetic disturbance associated with installation.
6.5 Any electrical or network infrastructure not included within the quotation may incur additional charges.
7. Customer Responsibilities
The customer agrees to:
- provide accurate information regarding the premises;
- ensure reliable power and internet connectivity where required;
- operate systems in accordance with training and guidance provided;
- notify BSSL promptly of faults or suspected issues;
- maintain passwords, codes and access credentials securely;
- prevent unauthorised tampering with installed equipment.
Failure to follow operating instructions may affect system performance and warranty coverage.
8. Maintenance and Servicing
8.1 Maintenance agreements cover only the services specifically stated within the agreement.
8.2 Preventative maintenance visits will be arranged during normal business hours unless otherwise agreed.
8.3 Emergency call-out response times are subject to engineer availability, weather, travel conditions and customer location.
8.4 Replacement parts not covered under warranty or maintenance agreements will be chargeable.
8.5 Maintenance contracts automatically renew annually unless cancelled in writing with at least 30 days’ notice prior to renewal.
9. Monitoring Services
9.1 Monitoring services may be provided by approved third-party Alarm Receiving Centres (ARCs).
9.2 Police response is subject to compliance with relevant UK police and SSAIB requirements.
9.3 BSSL cannot guarantee uninterrupted monitoring services due to:
- telecommunications failures;
- internet outages;
- mobile network interruptions;
- power failures;
- third-party service disruption; or
- events beyond our reasonable control.
9.4 The customer is responsible for ensuring nominated keyholder details remain accurate and up to date.
10. Product Warranty
10.1 New equipment supplied by BSSL is covered by manufacturer warranties where applicable.
10.2 Warranty periods may vary between manufacturers and products.
10.3 Warranties do not cover:
- accidental damage;
- misuse or neglect;
- customer tampering;
- power surges;
- vandalism;
- environmental damage;
- third-party interference;
- consumable items including batteries unless specified.
10.4 Warranty claims may require inspection by BSSL before replacement or repair is authorised.
11. Limitation of Liability
11.1 BSSL provides security systems intended to reduce security risks but cannot guarantee prevention of burglary, theft, fire, vandalism or other incidents.
11.2 No security system is completely fail-safe.
11.3 To the fullest extent permitted by law, BSSL shall not be liable for:
- indirect or consequential losses;
- loss of profits or business interruption;
- theft, criminal damage or personal injury;
- loss arising from equipment failure or interruption;
- third-party actions;
- delays outside our control.
11.4 Our total liability shall not exceed the total amount paid by the customer for the specific services giving rise to the claim.
11.5 Nothing within these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability which cannot legally be excluded.
12. False Alarms and System Performance
12.1 Customers are responsible for using systems correctly to minimise false alarms.
12.2 Excessive false alarms may result in additional call-out charges or loss of police response status.
12.3 Environmental conditions, pets, user error, power interruptions and third-party equipment may affect system performance.
13. Remote Access and Mobile Applications
13.1 Certain systems may include remote access functionality via mobile applications or cloud-based services.
13.2 These services may be operated by third-party providers.
13.3 BSSL is not responsible for outages, software bugs, cyber incidents or interruptions affecting third-party applications or cloud services.
13.4 Customers are responsible for maintaining secure passwords and device security.
14. Call Recording
Telephone calls may be recorded for training, monitoring, quality assurance and security purposes.
15. Cancellation and Returns
15.1 Customers wishing to cancel installation works must notify BSSL in writing.
15.2 Deposits may be non-refundable where equipment has been ordered, works scheduled or costs incurred.
15.3 Bespoke or made-to-order products cannot usually be returned.
15.4 Business-to-business contracts are non-cancellable once accepted unless otherwise agreed.
15.5 Consumer cancellation rights under UK consumer legislation remain unaffected where applicable.
16. Website Use
16.1 The content on this website is provided for general information only.
16.2 We make reasonable efforts to ensure website information is accurate but do not guarantee completeness or accuracy.
16.3 Users must not:
- misuse the website;
- attempt unauthorised access;
- introduce malicious software;
- copy or reproduce content without permission.
16.4 All website content, branding, logos and images remain the property of BSSL unless otherwise stated.
17. Data Protection and Privacy
17.1 BSSL processes personal data in accordance with applicable UK data protection legislation.
17.2 Details regarding how we collect, store and process personal data are available in our Privacy Policy.
17.3 Customers using CCTV systems are responsible for ensuring their use complies with applicable privacy and surveillance laws.
18. Force Majeure
BSSL shall not be liable for delays or failures caused by events beyond our reasonable control including but not limited to:
- severe weather;
- strikes or labour disputes;
- supplier shortages;
- power failures;
- telecommunications failures;
- acts of terrorism;
- pandemics;
- government restrictions.
19. Complaints
Any complaints should be submitted in writing to:
Email: info@burgess-security.co.uk
We will aim to acknowledge complaints within a reasonable timeframe and work towards a fair resolution.
20. Changes to These Terms
BSSL reserves the right to amend these Terms and Conditions at any time.
Updated versions will be published on our website and will apply from the date of publication.
21. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
22. Contact Information
Burgess Security Systems Ltd
Website: https://www.burgess-security.co.uk/
Email: info@burgess-security.co.uk
Telephone: 0161 727 9819
