Protecting Homes, Businesses & Peace of Mind

Privacy Policy

This Privacy Policy (“the Policy”) explains how Burgess Security (“we”, “our”, or “us”) collects, uses and protects any personal information that you provide when using our website or services.

Please read this Policy carefully to understand how we handle your personal data.

We are committed to ensuring that your privacy is protected and that all personal data is processed fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

1. Who we are

For the purposes of data protection law, the data controller is:

Burgess Security
[INSERT REGISTERED ADDRESS]
Company Registration Number: [INSERT]
ICO Registration Number: [INSERT]

Website: www.burgess-security.co.uk

This Policy applies to all users of our website and customers who enquire about or purchase our services.

2. Information We Collect

We may collect and process the following information:

  • Name
  • Address
  • Email address
  • Telephone number
  • Business details (where applicable)
  • Property details relevant to security installations
  • CCTV or alarm system information
  • IP address and website usage data
  • Communication records and enquiry history

We may also collect technical data automatically through cookies and analytics tools when you use our website.

3. How We Use Your Information

We use your information for the following purposes:

  1. To respond to enquiries and provide quotations
  2. To supply, install and maintain security systems and related services
  3. To manage customer accounts and appointments
  4. To provide customer support
  5. To process payments and invoices
  6. To improve our website and services
  7. To comply with legal and regulatory obligations
  8. To send service updates or marketing communications where you have consented

We only collect information that is necessary for legitimate business purposes.

4. CCTV and Security System Data

As part of our services, we may have access to CCTV systems, alarm systems, smart doorbells or other security-related technology installed at customer properties.

Any access to such systems is strictly limited to:

  • Installation
  • Maintenance
  • Fault diagnosis
  • Customer support

We will never access customer footage or security systems without authorisation unless required for maintenance or legal reasons.

Customers are responsible for ensuring their own use of CCTV systems complies with applicable privacy and surveillance laws.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information with trusted third parties where necessary for business operations, including:

  • Payment providers
  • IT and website hosting providers
  • Security monitoring providers
  • Software and cloud storage providers
  • Delivery or installation partners

All third parties are required to keep your information secure and only use it for authorised purposes.

We may also disclose information where required by law or to protect our legal rights.

6. Website Analytics and Cookies

Our website may use cookies and analytics services to help us understand how visitors use the site and improve performance.

Cookies may collect information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website

You can control or disable cookies through your browser settings.

7. How We Store Your Information

We take appropriate technical and organisational measures to protect your personal data.

Information is stored securely using password protection, secure servers and restricted access systems.

Only authorised personnel have access to personal information.

We retain data only for as long as necessary for business, legal or regulatory purposes.

8. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data where applicable
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and recommend reviewing their privacy policies separately.

10. Marketing Communications

If you opt in to receive marketing communications, we may contact you regarding:

  • New services
  • Promotions
  • Maintenance reminders
  • Industry updates

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in emails.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and will take effect immediately upon publication.

We recommend reviewing this page periodically to stay informed.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Burgess Security
[INSERT ADDRESS]
Email: [INSERT EMAIL ADDRESS]
Phone: [INSERT PHONE NUMBER]

Website: www.burgess-security.co.uk